Terms and Conditions

Vehicle Type

It is the passenger’s/passengers booking agent responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.vehicle type can be changed after booking by sending a email request to booking@freewaycar.co.uk prior to 24 hours before the actual pick up time..

Prices

Prices quoted and paid are for passengers being ready to travel at the booked time for the choosen vehicle not for per passenger.

Phone Bookings

All phone bookings available 24 hours and are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.We will not be held liable for any incorrect information provided by third party.

Booking Confirmations

We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings, if you don’t receive the confirmation mail with in 30 minutes please call us or email us to check it(before you do that please check your spam folder of your mail box).

Please note that passengers booked for the two way journeys must reconfirm the return pick up booking by email or by telephone 24 hours before the pick up time and not earlier than 72 hours, failiure to do that will result in cancellation or no booking will be made for the return journey regardless of payment made in advance.if you know you will have problem in reconfirming the return journey please do the special arrangements by email us to get the return journey booking confirmation email and make sure you obtain the return journy booking reference no.

Payments

1.Payments can be made by the following methods:.

Cash to the driver secured by a Credit/Debit card only. (This means we will take your credit/debit card details to secure the booking and to ensure we have a valid booking).

2. Prepay by Credit/Debit Card using Paypal

For all bookings made by debit card/credit card using paypal there will be an additional charge of £5.00 up to £100.00. Any amount exceeding £100.00 a 5% surcharge will be added to the fare.

Fraud Prevention

To protect our drivers and passengers safety we have implemented a random installation of security cameras in our cars.

Any online credit/ debit card bookings will be subject to verification and passengers may be asked to provide ID with the credit/ debit card.

Waiting Time Charges

All pickups from the airports and cruise ports are allowed 40 minutes free from the landing time/docking or pre agreed pick up time. Any further waiting time will be charged at 20p per minute (minimum £5.00). Flight delays are exempt from this charges.

Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 20p per minute (minimum £5.00) will be added to the fare quoted.

Additional Passengers and Luggage

Additional passengers and luggages may be added with the permission of British Airport Transfers control to the car ordered but not exceeding the numbers per vehicle type ordered.

Additional Drop offs and Pick ups

Additional drop offs and pickups will be charged per mile with a minimum fee of £8.00 per diversation.

Booking Cancellations

A booking can be cancelled in advance by giving 8 hours notice. A fee of £5.00 or 7% of total fare whichever greater will be deducted for any pre paid transfers which are cancelled. For cash bookings there will be no charges applicable for cancellations notified prior to 12 hours of the pick up time.

Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of cancellations notified under 12 hours.

All pre paid booking cancellation notified under 8 hours will not be refunded.

Missed Flights

If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £5.00 or 7% of total fare whichever greater for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.

No Show

No show is defiend as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.

This will include wrong date wrong time bookings.If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall.This means that the driver will wait in the arrival hall up to 1 hour 30 mins from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.

All bookings made online or over the phone on basis of paying cash to the driver, but secured with a valid credit or debit card will be charged the full amount in the event of a no show.

All bookings pre paid by a credit or debit card will not be refunded in the event of a no show.

Routes

The driver will take the route to a destination by considering the following facts: the trafic, time, road closures, diversions.

Liabilities

The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.

Special Fares

Our Prices will be 60% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to limited drivers available for work during seasonal periods.

Please note that we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.

If you have any questions or concerns regarding how we use your information, please contact our control centre on 020 35826113.